Terms and Conditions

Terms and Conditions for Emiratron

Effective Date: December 16, 2024

1. Introduction and Acceptance

Emiratron (“we,” “us,” or “our”) is a marketing agency operating under Ashref International, registered in Sharjah, UAE. These Terms and Conditions (“Terms”) govern your (“you” or “User”) access and use of our website (the “Website”) and engagement of our services. By accessing the Website or using our services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website or use our services.  

2. Services

Emiratron provides a range of marketing services, including but not limited to:

  • Digital Marketing: Search Engine Optimization (SEO), Paid Advertising, Social Media Marketing, Content Marketing, Email Marketing.
  • Creative Services: Branding, Graphic Design, Web Design and Development, Content Creation.
  • Other Services: Market Research, Public Relations, Event Management.

The specific services provided and their scope will be detailed in a separate service agreement or contract (“Service Agreement”) between Emiratron and the Client.

3. Intellectual Property Rights

  • Emiratron’s Ownership: All content on the Website, including text, graphics, logos, images, videos, and software, is the property of Emiratron or its licensors and is protected by UAE and international copyright laws.
  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website and its content for personal, non-commercial purposes. You may not reproduce, distribute, modify, display, or create derivative works of any content without our express written consent.  
  • Client Ownership of Deliverables: Unless otherwise specified in the Service Agreement, all deliverables created by Emiratron for a Client, including designs, content, and marketing materials, become the property of the Client upon full payment for the services. Emiratron may retain a limited license to use such deliverables for portfolio and promotional purposes.

4. Disclaimer of Ownership of Third-Party Creative Works

  • Benchmarking Purposes: The Website may display creative works, designs, graphics, or other visual and textual elements (the “Third-Party Works”) solely to demonstrate industry benchmarks and the scope of our services.
  • No Ownership or Rights: We do not claim ownership of or any rights in the Third-Party Works. These elements are presented for illustrative and informational purposes only.
  • Takedown Requests: If you are the owner or authorized representative of any Third-Party Work displayed on the Website and wish to have it removed, please contact us at [email address removed] or +971 52 753 2626 with a formal takedown request. We will make commercially reasonable efforts to remove such Third-Party Works within 30 days of receiving the request.

5. User Conduct

You agree to use the Website and our services in a manner consistent with all applicable laws and regulations in the UAE. You shall not:

  • Use the Website or our services for any illegal or unauthorized purpose.
  • Violate any UAE laws regarding online content, including those related to defamation, hate speech, or obscenity.
  • Infringe upon the intellectual property rights of Emiratron or any third party.
  • Interfere with or disrupt the Website or its servers.
  • Attempt to gain unauthorized access to any portion of the Website or our systems.
  • Transmit any viruses or other harmful code.
  • Engage in any activity that could damage, disable, overburden, or impair the Website or our services.

6. Client Responsibilities

Clients engaging Emiratron’s services agree to:

  • Provide accurate and complete information necessary for the performance of the services.
  • Cooperate with Emiratron in a timely and efficient manner.
  • Obtain all necessary licenses and permissions for any materials they provide to Emiratron.
  • Comply with all applicable laws and regulations in relation to the services provided.

7. Confidentiality

  • Emiratron’s Confidentiality: Emiratron agrees to hold confidential all information received from the Client in connection with the services, including business plans, marketing strategies, and customer data.
  • Client’s Confidentiality: The Client agrees to hold confidential all information received from Emiratron in connection with the services, including pricing, proposals, and internal processes.
  • Exceptions: Confidentiality obligations do not apply to information that is publicly known, required to be disclosed by law, or independently developed by a party without use of the other party’s confidential information.

8. Payment Terms

  • Fees: Fees for services will be outlined in the Service Agreement.
  • Payment Schedule: Payment schedules will be specified in the Service Agreement and may include upfront payments, milestone payments, and final payments.
  • Late Payments: Late payments may be subject to late payment fees as outlined in the Service Agreement.
  • Currency: All payments shall be made in UAE Dirhams (AED) unless otherwise agreed in writing.

9. Refunds and Cancellations

  • Refunds: Refunds, if applicable, will be handled in accordance with the terms of the Service Agreement.
  • Cancellation: Either party may terminate the Service Agreement upon written notice to the other party. The terms of cancellation, including any applicable fees, will be specified in the Service Agreement.

10. Disclaimer of Warranties

  • As-Is Basis: The Website and our services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the Website or our services, including warranties of merchantability, fitness for a particular purpose, or non-infringement.  
  • No Guarantee of Accuracy: We do not warrant that the Website or our services will be error-free, uninterrupted, or secure. We do not guarantee the accuracy, completeness, or timeliness of any information on the Website.
  • Results Not Guaranteed: While we strive to achieve the best possible results for our clients, we do not guarantee specific outcomes from our marketing services. The effectiveness of marketing campaigns can depend on various factors beyond our control.

11. Limitation of Liability

  • Indirect Damages: To the fullest extent permitted by UAE law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or our services, even if we have been advised of the possibility of such damages.  
  • Direct Damages: Our liability for any direct damages arising out of or related to your use of the Website or our services shall be limited to the amount you paid for the services, if any.

12. Indemnification

You agree to indemnify and hold harmless Emiratron and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses (including attorney’s fees) arising out of or related to:  

  • Your use of the Website or our services.  
  • Your violation of these Terms.
  • Your violation of any rights of another party, including intellectual property rights.
  • Your breach of any applicable UAE laws or regulations.

13. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations under these Terms due to any cause beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, epidemics, pandemics, government regulations, and labor disputes (“Force Majeure”).  

14. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of laws principles.  
  • Dispute Resolution: Any dispute arising out of or related to these Terms shall be settled amicably through mutual discussion. If the parties fail to reach an amicable settlement, the dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

15. Entire Agreement

These Terms, together with any Service Agreement, constitute the entire agreement between you and Emiratron with respect to the subject matter hereof and supersede all prior or contemporaneous communications and proposals, whether oral or written.  

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck from these Terms and the remaining provisions shall remain in full force and effect.  

17. Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.  

18. Notices

All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, upon the first business day following deposit in the mail, postage prepaid, certified or registered, return receipt requested, addressed as follows:  

If to Emiratron: Emiratron Single Business Tower, 30th Floor Sheikh Zayed Road, Business Bay, Dubai Email: [email address removed]  

If to you: To the email address or physical address you provided to Emiratron.

19. Modifications to Terms

We reserve the right to modify these Terms at any time in our sole discretion. Any modifications will be effective immediately upon posting on the Website. Your continued use of the Website or our services following the posting of modifications constitutes your acceptance of the modified Terms.  

20. Contact Us

If you have any questions about these Terms, please contact us at:

Emiratron Single Business Tower, 30th Floor Sheikh Zayed Road, Business Bay, Dubai Email: [email protected] Phone: +971 52 753 2626

Disclaimer

Disclaimer

No Guarantees: Emiratron provides marketing services and information on this Website with the understanding that we make no guarantees of specific results. The success of any marketing campaign depends on various factors, including market conditions, competition, and client-specific circumstances, which are beyond our control.

Not Professional Advice: The content on this Website, including blog posts, articles, and any information shared in consultations or proposals, is for general informational purposes only and does not constitute professional advice. It is not a substitute for specific advice from qualified professionals in legal, financial, or other relevant fields. Emiratron encourages you to seek such professional guidance before making any decisions.

Third-Party Information: This Website may contain links to third-party websites or resources. Emiratron does not endorse or control the content of these external sources and is not responsible for their accuracy, reliability, or any consequences arising from their use.

No Warranties: Emiratron makes no representations or warranties of any kind, express or implied, regarding the Website or our services, including any warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee the accuracy, completeness, reliability, or timeliness of the information provided.  

Limitation of Liability: To the fullest extent permitted by UAE law, Emiratron shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Website or our services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.  

Indemnification: You agree to indemnify and hold harmless Emiratron and its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, costs, and expenses (including attorney’s fees) arising out of or related to:   

  • Your use of the Website or our services.  
  • Your reliance on any information provided on the Website.
  • Your violation of these Terms and Conditions or any applicable laws.

Governing Law: This Disclaimer is governed by and construed in accordance with the laws of the United Arab Emirates.

Updates: Emiratron reserves the right to modify this Disclaimer at any time. Any changes will be effective immediately upon posting on the Website.   

Contact: If you have any questions about this Disclaimer, please contact us at [email protected]